September 2022 Employee of the Month

Juan recently completed a project to modernize the telephone infrastructure. Prior to this work, service from the telephone company to the university was vulnerable to cable damage and equipment failures. One of the consequences of this decades-old design was the complete loss of telephone service on campus during last year's ice storm, which caused a complete electrical power outage in our main telephone equipment center. Juan's efforts ensured phone service is now delivered to campus over a highly redundant network that is more resilient to such failures. Moreover, telephone service through Microsoft Teams is no longer dependent on any on-campus systems. 

During his tenure at Texas State, Juan has cheerfully accepted additional responsibilities whenever it was needed. He started his career working in the campus bookstore before taking on a technical support role with the ITAC help desk. He later joined the Network Operations team as a Network Technician pulling cables and installing telephones. Over the years, he has managed the telephone billing system and coordinated network and telephony-related trouble tickets, and more recently took on the technical role of Telephone System Administrator. Each of these transitions required Juan to re-educate himself, learning a whole new set of skills and taking on increased responsibilities.

We would like to take this opportunity to recognize Juan for his outstanding accomplishments and commitment to Texas State. His work rarely garners attention and may even go unnoticed because it happens behind the scenes, however, his cheerful attitude and commitment to customer service make him a standout team member!